FAQ

• If you would like to change your room, please contact your reception team by e-mail or by visiting the front desk. Changes are not guaranteed and will be dependent on current availability.
• Any room changes after check-in may incur a small fee.

• Our Colindale and Willesden properties are already exempt from council tax meaning there is nothing extra for you need to complete.
• To be exempted from council tax, residents at our Camden property must:
  • Be accepted on a full-time educational course (minimum 20 hours per week)
  • Provide documentary evidence of study as part of a council registration form. This will be sent to you after check-in.
• If you have any questions, please e-mail info@thestayclub.com.cn

• Camden: 8:00 – 17:00
• Colindale: 9:00 – 17:30
• Willesden: 10:00 – 17:00

To log a maintenance request please contact your reception team via e-mail or by visiting the front desk.

Standard Room Clean - £12.00

Premium Room Clean - £24.00

Colindale housekeeping rates:

Standard Room Clean - £15.00

Premium Room Clean - £25.00

• At Willesden reservations longer than 1-week will receive a free weekly housekeeping service. Any reservations less than 1-week can purchase this service, starting at £12.00.
• To make a reservation please contact your reception team via e-mail or by visiting the front desk.

• Guests are welcome in the properties every day between 09:00 – 22:00.
• Residents on a 16 week + contract can have a maximum of 1 overnight guest for up to 6 nights per month. Any additional stays will be charged at £10 per night.
• All overnight guests must be a minimum of 18 years old and provide a valid photo ID at check-in.
• Any visitors which break our property rules will be asked to leave and may be prevented from entering the property in future.

• To plan your journey to us, please click the property names below.

The Stay Club Colindale

The Stay Club Camden

The Stay Club Willesden

• We also offer an Airport Pickup Service. To arrange or get a quote, please e-mail your reception team with your full name, flight details and phone number at least 24 Hours in advance.
• Our properties contact information can be found on our FIND US

• Private bathroom
• Private kitchenette
• Double bed
• Fridge/Freezer
• Microwave
• Electric Hob
• Kitchen Utensils
• Cutlery
• Plates/Bowls
• Cups/Glasses
• Linen
• Towels

• You can check-in anytime from 15:00 on the contract start date. To plan your journey please Click Here.
• Our reception desks are open 24/7. If you’re arriving between 23:00 – 07:00, please let your reception team know in advance.
• Before arriving, we ask that you have completed all due payments and signed the tenancy Terms & Conditions. Failure to do so will result in a delay to your check in.
• Please have your photo ID and proof of student status available when checking in.

• Early Arrivals can be arranged depending on room availability. If you would like to arrive early, please e-mail info@thestayclub.com.cn or contact your reception team.

The Stay Club Camden

• Copy of the letter from your university or school confirming that you have been accepted on a higher education course of study
• Copy of your passport or government-issued ID
• Copy of valid Visa if required to enter the UK

The Stay Club Willesden

• Valid passport or government issued ID must be shown to the reception upon arrival
• Copy of valid Visa if required to enter the UK

The Stay Club Colindale

• Copy of the letter from your university or school confirming that you have been accepted on a course of study
• Copy of your passport or government-issued ID Copy of valid Visa if required to enter the UK

• The minimum age for residents is 16 years old. Any resident less than 18 years old must complete and submit a Parental Consent Form before arrival.

The Stay Club Camden:

• The minimum age for residents is 16 years old. Any resident less than 18 years old must complete and submit a Parental Consent Form before arrival.
• All residents must be accepted on a full-time higher education study programme at a London institution for the duration of their tenancy. Evidence of this must be provided upon arrival.
• All residents must be studying at a London institution with a campus inside one of the following London boroughs: Barnet, Brent, Camden, City of London, City of Westminster, Haringey or Islington. If unsure, your University borough can be checked HERE.

The Stay Club Colindale:

• The minimum age for residents is 16 years old. Any resident less than18 years old must complete and submit a Parental Consent Form before arrival.
• All residents must be accepted on a full-time higher education study programme at a London institution for the duration of their tenancy. Evidence of this must be provided upon arrival.

• Online booking system
• Contacting our reservation team at info@thestayclub.com.cn
• Or by phone on +86 21 6039 0889(Ext. 1)

All rates listed on our website are for Single Occupancy. For Dual Occupancy rates please contact our reservation team.